Privacy Policy

Last updated: February 2026

1. Introduction

Patron Network (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what data we collect, how we use it, and your rights under UK GDPR.
If you have any questions, contact us at:
Email: info@patronnetwork.com
Address:

2. Information We Collect
2.1 Information you provide

• Name
• Email address
• Phone number
• Billing and shipping address
• Account login details
• Order information
• Messages sent through contact forms or support channels

2.2 Information collected automatically
We collect minimal technical information required for site functionality, including:

• IP address
• Browser type
• Device information
• Pages visited
• Essential WooCommerce cookies (cart, session, login)

2.3 Payment information
Payments are processed securely by third party providers (e.g., PayPal).
We do not store full card details.

3. Cookies
We use only essential cookies required for:

• Cart functionality
• Checkout
• Login sessions
• Security (FluentAuth)

We do not use advertising, tracking, or analytics cookies.
Independent Analytics is cookie free and stores no personal data in the browser.

4. How We Use Your Information
We use your information to:

• Process and fulfil orders
• Manage your account
• Provide customer support
• Improve our website and services
• Send transactional emails (order updates, account notifications)
• Detect and prevent fraud
• Comply with legal obligations

Marketing emails are sent only with your consent.

5. Legal Basis for Processing
We process your data under:

• Contract — to fulfil orders
• Consent — for marketing
• Legitimate interest — to improve services and prevent fraud
• Legal obligation — for tax and accounting

6. Sharing Your Information
We may share your data with:

• Payment processors (e.g., PayPal)
• Shipping and logistics partners
• IT and hosting providers
• Email delivery services
• Security and fraud prevention tools

We never sell your personal data.

7. Data Retention
We retain:

• Order records: 6 years (legal requirement)
• Customer accounts: until deleted by the user
• Support messages: as long as necessary to resolve the issue
• Technical logs: short term for security and troubleshooting

8. Your Rights
Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

Contact us at info@patronnetwork.com to exercise your rights.

9. Security
We use:

• SSL encryption
• Secure servers
• Access controls
• FluentAuth login protection

Regular security reviews

10. Contact Us
For privacy related enquiries:

Email: info@patronnetwork.com
Address: Unity House, Fletcher Street, Bolton, BL3 6NE